Return & Refund Policy

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Artisan Vapours will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). 


Please allow 14 days for your return to be processed once goods have been inspected. 


Discounted items are not eligible for a return. 


Please note that any returned e-liquids, tanks and coils which are unsealed or used will not be accepted this will be deemed as a Health and Safety risk due to hygiene purposes. 


Any hardware which require removable batteries should not be charged via USB cable. 


Artisan Vaporurs will not issue refunds for products purchased through other entities, such as distributors or retail partners. 


Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee which will be 20% of the original price. 


We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service. 


We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. 


We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.